Accessibility

Accessibility statement for Traded Services website

This website is run by Bury Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 200% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader, for example, the latest versions of JAWS, VoiceOver, Narrator etc., some of which are free (such as NVDA)
view most of the website on mobile devices without you having to scroll from side to side

We've also made the website text as simple as possible to understand.

Ability Net has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

you cannot modify the line height or spacing of text
most older PDF documents are not fully accessible to screen reader software

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, then please contact the section whose details appear on the page you require information about.

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us using the contact details shown on this page.

It would be helpful if you include the following:

the URL(s)(web address) of the page(s) that you are having difficulties with
the nature of your disability, if any
a description of the problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Contact details are available on most pages. These contact details change, depending on which page you are on.

Technical information about this website's accessibility

Bury Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non accessible for the following reasons.

Non compliance with the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages or online forms.

Any new PDFs or Word documents we publish will usually be compliant with the accessibility regulations but there are some exceptions to this (which may only be partially compliant):

very complex PDFs which are non-essential for accessing our services

Disproportionate burden

Any documents that are supplied to us by other organisations will not be edited to make them accessible.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

How we tested this website

This website was last fully tested in 2018. We test sample pages at regular intervals using accessiblity tools such as Wave - Web AIM web accessibility evaluation tool, Accessibility Insights etc.

We also test:

all new page templates that we introduce
online forms
all new PDFs