Emergency Response and Resilience Team: Security and Emergency Control


The Service is an established Total Security Provider over 24 hours and 365 days, with many years experience in protecting public sector buildings, land and personnel, particularly within the education sector.

The Service operates a new 24 hour and 7 days a week multifunctional Emergency Control Room and a mobile security and or community response and patrol service dedicated to protecting the assets of the Council, and clients, in particular schools.

What the service provides

The following provides an indication of the inclusive services:

  • Security - Patrols of schools and rapid response to incidents and alarms (including Signage)

  • Respond to criminal activity

  • Deal with incidents of nuisance or unacceptable behaviour

  • Inform clients of relevant Patrol and Response incidents

  • Statements and attending court proceedings

  • Emergency Control - Deal with telephone/radio communications

  • Maintain up-to-date premises and key holder information

  • Intruder and fire alarm monitoring (call taking)

  • Management Support - Assist with major incidents e.g. fire, crime scenes and substantial damage

  • Advice on Intruder & Fire alarm, and security systems to ensure efficient and effective operation and pricing

  • Carry out surveys of premises and produce reports & assist with security works and associated contractors

  • Include schools in communications relating to crime in the area and advice given on crime prevention.

Benefits to your school

  • Permanently staffed 24 hour 365 days a year control centre

  • All staff have up to date DBS (Disclosure and Barring Service) certificates and SIA (Security Industry Authority) Licences

  • Timely and flexible security support and responses for your school

  • Reassurance, confidence and quality in service delivery

  • Free and impartial guidance and advice

  • Value for money. Indeed we should be able to help you save money on existing systems

Service Standards

Our standard and bespoke services allow us to deploy our personnel effectively in relation to needs, crime patterns and individual client/local circumstances. The service maintains a wide range of performance indicators and monitoring systems. Our aim is to provide the best possible service to our clients first time every time.

Performance (2020 to 2021)

  • 79 per cent of calls answered within twenty seconds (no answering machines)

  • On site response to incidents 75 per cent within 20 minutes, 40 per cent within 10 minutes

 Additional Services

The following additional services can be supplied on a fixed price quotation, which will be given on request and based up on your specific requirements:

  • Provision of short or long term key holding services. This has become very popular with schools.

  • Assistance in managing fixed intruder/fire alarms.

  • Installation of temporary intruder alarms and CCTV (closed-circuit television) systems

  • Monitoring of alarms and CCTV

  • Access Control & Emergency Lighting

  • Review and report on recordings from CCTV surveillance

  • Dedicated security static guarding e.g. open nights and events

  • Other security and crime prevention signage and or equipment

  • Wide range of In-house cost saving services to support your Facilities Management

Customer Feedback

"We find this is a most excellent and very reliable service. The officers are extremely supportive, respond quickly and are consistent in their approach. The professional help and support we get from CSS Management e.g. on alarms is invaluable and very reassuring." - Cheryl New, School Business Manager, St Michael's RC Primary School.

"We have been very pleased with the service we receive from the CSS and we know that they are always willing to help and provide assistance with any problems we have re security/alarm issues, even at very short notice. The Officers are quick to attend and are always supportive to all our staff." - Kirstin Middleton, School Business Manager, Bury CE High School.


The Emergency Response and Resilience Team (formerly Community Safety Service) operates and charges against an annual schedule of standard charges. Individual and indicative charges are provided to clients based on services provided. We aim to please, save you money, be cost effective and don't charge or add any commissions.